Refund & Return Policy

At SKYLINESINTERNET, we strive to ensure customer satisfaction with both our internet services and the products we sell. This Refund & Return Policy outlines the terms and conditions for requesting a refund or returning products, as well as the cancellation of internet plans. Please read the following carefully to understand your rights and responsibilities.

Internet Service Plans

  1. Cancellations & Refunds for Internet Plans:

    • 30-Day Money-Back Guarantee: If you cancel your internet service plan within 30 days of the initial activation, you are eligible for a full refund of the service fees paid for that period, excluding any installation or activation fees. The refund will be processed to the original payment method used.

    • Post-30 Days: After the first 30 days, we do not offer refunds for internet service plans. You may cancel your plan at any time, but no refund will be issued for any unused portion of the service. Your service will remain active until the end of the current billing cycle.

    • Service Disruptions: If your service is disrupted due to a fault on our end and cannot be restored in a reasonable time frame, you may be eligible for a partial refund or credit. Please contact customer support to assess your eligibility.

  2. Early Termination Fees:

    • If your internet plan includes a contract with an agreed-upon term, early termination may incur a fee as outlined in the terms of service. This fee is non-refundable.

Hardware & Product Returns (Modems, Cables, Webcams, Devices, etc.)

  1. Eligibility for Returns:

    • Products like modems, routers, cables, webcams, and other internet devices may be returned within 30 days of the purchase date, provided that they are in new and unused condition. The product must be in its original packaging with all accessories, manuals, and documentation included.

    • Opened or used products, including those that have been damaged by misuse, are not eligible for return or refund.

  2. Return Process:

    • To return a product, please contact our customer support team at [support@skylinesinternet.com] to obtain a Return Authorization (RA) number and further instructions.

    • Customers are responsible for the return shipping costs unless the product was defective or damaged during shipment. In such cases, we will provide a prepaid return shipping label.

    • Once the returned product is received and inspected, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping and handling charges are non-refundable unless the return is due to our error.

  3. Defective or Damaged Products:

    • If you receive a product that is defective or damaged, please contact us within 7 days of receipt. We will either send a replacement product or offer a full refund, including shipping fees. If the product is defective, we will cover all associated return shipping costs.

  4. Restocking Fees:

    • A restocking fee of 15% may apply to returned products that are not defective or damaged. This fee helps cover the costs of handling, inspection, and restocking the returned items.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Digital products, including software, downloadable content, and services such as internet plan subscriptions.

  • Items that are damaged due to misuse or improper handling.

  • Items that have been opened or used beyond reasonable testing.

Exchanges

  • If you would like to exchange a product for a different item (e.g., a different modem or router), please contact our customer support team to discuss the exchange process. Exchanges will be handled based on product availability and may require an additional payment or refund depending on the price difference.

How to Contact Us:

For assistance with returns, refunds, or any product-related issues, please reach out to our customer support team at:

We appreciate your business and are here to ensure that you have the best possible experience with our services and products. If you have any questions or need further clarification on our Refund & Return Policy, feel free to contact us.